Support

Need help with Neuron? We’re a small team and we read every message. Email us at hello@neuron.ink and we’ll get back to you as soon as we can.

Contact us

To help us sort things out quickly, please include as much of the following as you can:

• the email address on your Neuron account,
• your device model and iOS version,
• the app version (you can find it on the Neuron page in the App Store), and
• what you were doing when the problem happened, plus a screenshot if you have one.

Common questions

I can’t sign in to my account.

Neuron accounts can be created with an email and password, or with Sign in with Apple or Google. Make sure you’re signing in with the same method you used to sign up. If you still can’t get in, email hello@neuron.ink from the address on your account and we’ll help you recover it.

How do I manage or cancel my subscription?

Subscriptions are billed through the App Store and managed by Apple. On your iPhone, open Settings, tap your name, then tap Subscriptions and choose Neuron. Subscriptions renew automatically unless you cancel before the renewal date.

How do I request a refund?

Because Apple is the seller of record, refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com. If you can’t get it resolved through Apple, email hello@neuron.ink within 14 days of the charge and we’ll do our best to help.

How do I delete my account?

You can delete your account at any time from within the app, or by emailing hello@neuron.ink from the address on your account. Deleting your account removes your account and journal content from Neuron’s primary active systems. Some information held in backups, analytics, diagnostics, AI traces, or billing systems follows separate retention periods — see the Privacy Policy for details, or email us if you’d like us to look into deleting it. Deleting your account doesn’t cancel an App Store subscription — cancel that in your Apple ID settings as described above.

Can I export or correct my data?

Yes. You can access, export, or correct your data by using the controls in the app or by emailing hello@neuron.ink.

Is my journal private?

We don’t sell your data, share your journal entries with advertisers, or use your journal entries to train Neuron’s own AI models. To power AI features, your content is sent to third-party AI providers (currently Google and OpenAI) through paid API services that don’t use it to train their models by default. Read our Privacy Policy for the full details.

I found a bug or have a feature idea.

We’d love to hear it. Send it to hello@neuron.ink — the details listed under “Contact us” above help a lot with bug reports.

If you need urgent help

Neuron is a journaling and reflection tool. It isn’t a substitute for professional medical, mental-health, or other advice. If you’re in crisis or need urgent help, contact your local emergency services or a crisis line in your country.

More information

• Terms of Service
• Privacy Policy

Neuron Software Inc.
Ontario, Canada
Email: hello@neuron.ink